{"id":2860,"date":"2023-03-22T18:56:36","date_gmt":"2023-03-22T17:56:36","guid":{"rendered":"https:\/\/www.weihrich.ch\/support\/"},"modified":"2025-09-09T16:37:51","modified_gmt":"2025-09-09T14:37:51","slug":"support","status":"publish","type":"page","link":"https:\/\/www.weihrich.ch\/en\/services\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;833af5b4-d04b-46b9-88ca-cb554d53005d&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_type=&#8221;circular&#8221; background_color_gradient_direction_radial=&#8221;left&#8221; background_color_gradient_stops=&#8221;rgba(255,255,255,0.79) 46%|rgba(41,196,169,0) 100%&#8221; background_image=&#8221;https:\/\/www.weihrich.ch\/wp-content\/uploads\/2023\/04\/Weihrich-Informatik-GmbH-Landing-Hintergrund-2.png&#8221; background_position=&#8221;top_center&#8221; background_blend=&#8221;overlay&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Support<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; position_origin_a=&#8221;center_left&#8221; position_origin_a_tablet=&#8221;center_left&#8221; position_origin_a_phone=&#8221;center_left&#8221; position_origin_a_last_edited=&#8221;on|tablet&#8221; position_origin_f_tablet=&#8221;&#8221; position_origin_f_phone=&#8221;&#8221; position_origin_f_last_edited=&#8221;on|tablet&#8221; position_origin_r_tablet=&#8221;&#8221; position_origin_r_phone=&#8221;&#8221; position_origin_r_last_edited=&#8221;on|tablet&#8221; width=&#8221;100%&#8221; positioning_tablet=&#8221;none&#8221; positioning_phone=&#8221;none&#8221; positioning_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>The service afterwards<\/h2>\n<p>We are committed to sustainable solutions and offer a continuous, comprehensive service after completion of the customer project.<\/p>\n<p>If you have any questions or problems, we will be happy to assist you with our knowledge and contacts.<br \/>You can reach us by telephone on <a href=\"tel:+41716771330\">071 677 13 30<\/a>. We ask our customers with a maintenance contract to use the contact details provided to them.<\/p>\n<p>Opening hours: Monday to Friday from 8.00 &#8211; 12.00 and 13.00 &#8211; 17.00<\/p>\n<p>Our support team, consisting of Christian Ackermann, Josua Niederastroth, Raul Murcia and Arda Yelocagi, will be happy to help you with technical questions.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.weihrich.ch\/wp-content\/uploads\/2024\/03\/Christian-Ackermann-Homepage-scaled.jpg&#8221; alt=&#8221;Christian Ackermann&#8221; title_text=&#8221;Christian Ackermann Homepage&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||12px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Christian Ackermann<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.weihrich.ch\/wp-content\/uploads\/2023\/03\/Josua-Niederastroth2-1024&#215;679.jpg&#8221; title_text=&#8221;binary comment&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||12px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Joshua Niederastroth<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.weihrich.ch\/wp-content\/uploads\/2023\/03\/Raul_Murcia_Weihrich_Informatik-1-scaled.jpg&#8221; alt=&#8221;Weihrich Informatik GmbH Raul Murcia&#8221; title_text=&#8221;Raul_Murcia_Weihrich_Informatics&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||12px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Raul Murcia, 4th year of apprenticeship<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.weihrich.ch\/wp-content\/uploads\/2023\/08\/Weihrich-Informatik-Arda-Yelocagi-2-scaled.jpg&#8221; alt=&#8221;Arda Yelocagi&#8221; title_text=&#8221;Weihrich Informatics Arda Yelocagi (2)&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||12px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Arda Yelocagi, 3rd year of apprenticeship<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f2f2f2&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Support on your device<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; background__hover_enabled=&#8221;off|hover&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#469bd7&#8243; custom_padding=&#8221;0px||0px||false|false&#8221; link_option_url=&#8221;\/PremiumRemoteControl.html&#8221; link_option_url_new_window=&#8221;on&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.1)&#8221; global_colors_info=&#8221;{}&#8221; background_color__hover=&#8221;rgba(51,51,51,0.16)&#8221; background_enable_color__hover=&#8221;on&#8221; background__hover_enabled=&#8221;off|desktop&#8221;][et_pb_blurb title=&#8221;Premium Remote Control&#8221; 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custom_padding_phone=&#8221;17px||||false|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; background__hover_enabled=&#8221;off|hover&#8221;][\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#469bd7&#8243; custom_padding=&#8221;0px||0px||false|false&#8221; link_option_url=&#8221;https:\/\/helpdesk.weihrich.ch\/&#8221; link_option_url_new_window=&#8221;on&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.1)&#8221; global_colors_info=&#8221;{}&#8221; background__hover_enabled=&#8221;off|desktop&#8221;][et_pb_blurb title=&#8221;Online Service Board&#8221; image=&#8221;https:\/\/www.weihrich.ch\/wp-content\/uploads\/2023\/04\/Remote-Support-Icons-1.png&#8221; alt=&#8221;Online Service Board&#8221; image_icon_width=&#8221;35%&#8221; icon_placement_tablet=&#8221;left&#8221; icon_placement_phone=&#8221;left&#8221; icon_placement_last_edited=&#8221;on|tablet&#8221; image_icon_width_tablet=&#8221;100%&#8221; image_icon_width_phone=&#8221;100%&#8221; image_icon_width_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#ffffff&#8221; background_enable_color=&#8221;off&#8221; custom_padding=&#8221;25px|16px|10px|16px|false|true&#8221; custom_padding_tablet=&#8221;20px||||false|true&#8221; custom_padding_phone=&#8221;17px||||false|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; background__hover_enabled=&#8221;off|hover&#8221;][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; position_origin_a=&#8221;center_left&#8221; position_origin_a_tablet=&#8221;center_left&#8221; position_origin_a_phone=&#8221;center_left&#8221; position_origin_a_last_edited=&#8221;on|tablet&#8221; position_origin_f_tablet=&#8221;&#8221; position_origin_f_phone=&#8221;&#8221; position_origin_f_last_edited=&#8221;on|tablet&#8221; position_origin_r_tablet=&#8221;&#8221; position_origin_r_phone=&#8221;&#8221; position_origin_r_last_edited=&#8221;on|tablet&#8221; width=&#8221;100%&#8221; positioning_tablet=&#8221;none&#8221; positioning_phone=&#8221;none&#8221; positioning_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>More about our services<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.20.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; link_option_url=&#8221;https:\/\/www.weihrich.ch\/en\/services\/&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.1)&#8221; global_colors_info=&#8221;{}&#8221; background__hover_enabled=&#8221;on|hover&#8221; 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